The Enterprise Support Plan at Bamboo provides a scaled support approach for Bamboo Cloud Parts ® Product Accounts who have customers with over 2,000 SharePoint Users. Check out the datasheet for cost structures, conditions and services available. Then consult with Bamboo Enterprise Support Plan expert at Island Tech Services, LLC to determine which Bamboo plan best meets your enterprise's needs.
What is the Enterprise Support Plan?
The Enterprise Support Plan is a scaled support approach tailored for customers with over 2,000 SharePoint users. It aims to ensure customer success by providing ongoing maintenance and support for complex environments. This plan includes additional consulting services for migration support, training, installation, and upgrades, and is offered at a single recurring yearly cost per account.
What types of SharePoint environments does Bamboo support?
Bamboo Solutions supports both SharePoint Online and on-premises environments. For SharePoint Online, the cloud parts enhance functionality within Microsoft 365. In contrast, the on-premises offerings extend SharePoint's capabilities for versions like SharePoint 2016 and 2019, specifically for classic pages. Each option is designed to meet different organizational needs.
How does support response time work?
For Severity 1 and 2 issues, customers can expect an initial response within 4 business hours. Support can be accessed through the MyBamboo Support Portal, phone, callback, and web meetings, ensuring that assistance is readily available for urgent matters.
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